Get Answers To Common Questions
Online Payment Options
Paying by credit card is the only payment option initially available when setting up your online store account. We accept Visa, MasterCard & Amex.
However, Carolina Imaging can easily add NET 30 and other payment terms to your online store account upon request. This is an easy procedure and only takes a few minutes. Existing customers already paying NET 30 and all school, state & local customers can request immediate activation of available online terms by call customer support.
Businesses that would like to open an account with NET 30 terms can do so by either contacting our accounts receivable department or by completing our short online credit application, see link below.
Most products ship within 24 hours after receipt of order via UPS ground, estimated delivery is in 1-2 business days to most US cities. UPS Guaranteed next day delivery is available on stock items at no extra charge upon request if the order is placed by 2:00 pm EST. If it is imperative that your product is delivered next day, we recommend calling the order in to our support staff who can verify the product is in stock and expedite your order to insure next day delivery.
Although, our 98.98% error-free order processing and shipping are unsurpassed, problems with a shipment can still occur. It is imperative to verify the accuracy and condition of your shipment upon receipt. Carolina Imaging Products cannot be responsible for shortages or damaged product after shipment is in your possession for more than 5 days. The shipper also limits us to this time frame to report any damage that can occur during shipment which may or may not be visible when delivered.
Best Price Match Guarantee
Carolina Imaging Products will match any competitor's advertised price when the product meets the following criteria:
1. Price match request must be for product that is identical in brand, pack quantity and be the exact same manufacturer part number as the item being advertised at the lower price. The lower price must also be current at the time of request.
2. The price must be advertised by a qualified competitor which is defined as any reseller either authorized by the manufacturer to sell their products or a reseller that purchases the product through the manufacturers authorized distribution channel.
Example of a qualified competitor: Staples, CDW, Office Depot, local Office Soppy Store act. Example of non-Qualified Vendor is an EBay Store, Surplus dealer or private entity selling the product.
3 We must be able to verify the competitor's lower price before a price match can be authorized. This can be done by sending us a link to the advertisement if on the web or faxing/emailing us a copy of the advertisement or quote showing the lower cost.
Original pricing that is reduced by rebates, discount coupons or customer credit is not eligible for our price match guarantee. The guarantee does not apply when the lower price is due to a competitor's mistake in pricing or typographical error on the product.
If the above terms are satisfied, we will be glad to lower your price on the item in question and hold that lower price for the same time frame the pricing remains available from the competitor.